Support

Answers to common questions. If yours isn't here, email support@sortd.page.

How do I log Apple Pay taps automatically?

You set up one automation in Apple's Shortcuts app. It takes about two minutes, and Sortd's setup shows a picture of every step. You can also find it later in Settings › Apple Pay Auto-Logging.

iOS 27

1. Open Shortcuts and tap + at the bottom. On the next screen tap Edit at the top right.
2. Tap the blue Automation chip under the search box, type wallet, then tap Wallet ("When I tap a Wallet Card or Pass"). The shortcut now starts with "When Any Card is tapped".
3. In the search box at the bottom, type Sortd and tap Log Wallet Tap.
4. Tap the grey word Transaction, tap Select Variable above the keyboard, then tap the blue Transaction just under "When Any Card is tapped".
5. Tap back to save. That's it.

iOS 26

1. Open Shortcuts, go to the Automation tab and tap +.
2. Choose Wallet, pick every card you pay with, choose Run Immediately, then Next.
3. Choose Create New Shortcut, search for Sortd and add Log Wallet Tap.
4. Tap Transaction and pick Shortcut Input above the keyboard. Tap Done.

Pressing ▶ in Shortcuts is only a test: it has no purchase in it, so Sortd replies "connected" and saves nothing. Pay with Apple Pay in a shop to log a real one. Only in-store taps trigger the automation. Online and in-app purchases come in from email receipts if you connect Gmail.

A tap shows the wrong shop, amount or card

Open Settings › Apple Pay Auto-Logging in Sortd. Under Last Tap Received you'll see exactly what Apple Pay sent. If Apple Pay sent no amount, Sortd still saves the purchase and marks it so you can add the amount.

How do I connect Gmail?

Gmail is optional. In Sortd, go to Settings › Email Receipts › Connect Gmail, read the short explanation, and tap "Continue with Google". Sign in and allow Sortd to read your email. Sortd can only read; it can't send, delete or change anything.

Sortd then searches for receipts and bank alerts from the last 120 days and adds them. After that it checks for new ones when you open the app, or when you tap Sync Now.

Google says the app isn't verified

While Sortd is being reviewed by Google, Google shows a warning that the app hasn't been verified. During this testing period:

• Only Gmail accounts added as testers can connect.
• To continue past the warning, tap "Advanced", then the link to go on to Sortd.
• Google may end access after 7 days. If Sortd says Google access has ended, disconnect that Gmail and connect it again.

Why was a receipt missed?

• No amount in the email. Sortd only adds a purchase when it can find the total in the email text. It never guesses an amount.
• The receipt is only a link. Some emails just say "view your receipt" and link to a website. Sortd reads the email itself, not linked pages, so there's nothing to read.
• It didn't look like a receipt. Sortd searches for emails Gmail files under Purchases, or with subjects like "receipt", "invoice", "order confirmation", "payment received" or "refund". Emails in Gmail's Promotions or Social tabs, and marketing subjects (sales, discounts, newsletters), are skipped.
• It's too old. The first sync looks back 120 days.

You can always add a purchase by hand.

Which last 4 digits should I enter for a card?

Sortd matches purchases to your cards by their last 4 digits. A card can have two numbers:

• Card number: the last 4 digits printed on your card or shown in your bank's app. Bank emails usually show this one.
• Apple Pay number (Device Account Number): Apple Pay pays with its own number, so Apple Pay receipts and taps often show this instead. Find it in Wallet › your card › ••• › Card Details › Device Account Number. Your Apple Watch has a different one from your iPhone; Sortd usually learns it the first time you pay with the Watch.

If you have two cards from the same bank, Sortd asks for the Apple Pay number of each, because that's the only way to tell them apart when you tap. Sortd only ever asks for the last 4 digits, never the full number.

How do currencies work?

• Purchase currency follows your iPhone's time zone, so spending while you travel is recorded in the local currency.
• Totals are shown in your home currency. Change it in Settings › Currency › "Totals shown in".
• Purchases in other currencies are converted using that day's European Central Bank rate, downloaded from frankfurter.dev. On weekends and holidays the most recent earlier rate is used. Tap Update Exchange Rates if a conversion is missing.

Converted amounts are estimates. Your bank's rate and fees may differ.

How do I delete my data?

• Everything: Settings › Your Data › Delete All Data. This removes every purchase, card, budget and setting from your iPhone and disconnects Gmail. It can't be undone.
• One Gmail account: Settings › Email Receipts, tap the account, then Disconnect. You can also delete the purchases only that account added.
• A copy first: Settings › Your Data › Export Purchases (CSV).

Your data is only on your iPhone, so we can't delete it for you, and we can't restore it after you delete it.

Contact

Email support@sortd.page. Please say which iPhone and iOS version you have. Don't send screenshots showing full card numbers or bank details.